LIGHT UP LETTERS BERKSHIRE — PRIVACY POLICY
Last updated: April 2026
Light Up Letters Berkshire (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under UK GDPR.
If you have any questions, you can contact us at:
Email: dave.hill@lightuplettersberkshire.com
Phone: 07792 037222
Location: Windsor, Berkshire, UK
What information we collect
We collect the following information when you contact us, request a quote, or make a booking:
Name
Email address
Phone number
Event date and duration
Event location / venue name
Hire items requested
Delivery and collection times
Any additional information you choose to provide
We also collect basic technical data when you visit our website:
IP address
Browser type
Pages viewed
Cookies (if analytics or tracking is enabled)
How we collect your information
We collect data through:
Our website contact form
Email
Phone calls
WhatsApp messages
Social media messages (Instagram, Facebook)
Google Business Profile messages
Booking and invoicing systems (if used)
Why we collect your information
We collect your information for the following purposes:
To respond to your enquiry
To check availability and provide a quote
To manage your booking
To arrange delivery, setup, and collection
To send booking confirmations and event details
To provide customer support
To improve our website and services
Our legal basis for processing your data is Legitimate Interest – you contacted us and we need your details to respond and provide our service.
How we store and protect your data
We store your information securely using:
Encrypted email systems
Secure website hosting
Password‑protected devices
Reputable third‑party tools (e.g., email, invoicing, booking systems)
We do not sell or share your data with any third parties for marketing.
Who we share your data with
We only share your data with trusted service providers who help us run our business, such as:
Website hosting provider
Email provider
Booking or invoicing software
Payment processors (if applicable)
These providers only process your data on our behalf and cannot use it for their own purposes.
We do not share your data with any other businesses, suppliers, or partners unless required to fulfil your booking (e.g., venue access instructions).
How long we keep your information
We keep enquiry and booking information for:
12–24 months for general enquiries
Up to 6 years for financial records (legal requirement)
After this period, your data is securely deleted.
Your rights under UK GDPR
You have the right to:
Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data
Withdraw consent (where applicable)
Object to processing
Request a copy of your data
To exercise any of these rights, email us at: dave.hill@lightuplettersberkshire.com
Cookies & website tracking
If we use analytics or tracking tools (e.g., Google Analytics, Facebook Pixel), cookies may be stored on your device.
You can disable cookies at any time in your browser settings.
Links to other websites
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.
Changes to this Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website.